Privacy policy

WEB10, located at KOSTE NAĐA 33, 21100, Čenej (hereinafter referred to as “we”), is committed to protecting the privacy of all individuals whose personal data we collect and process (“you” or “Data Subject”). This includes customers, potential customers, and any other individuals whose personal data we handle.

We collect and process personal data in compliance with the Serbian Personal Data Protection Act (Official Gazette RS No. 87/2018), and where applicable, the EU General Data Protection Regulation (GDPR – EU 2016/679), especially when processing data of individuals residing within the EU.

If you have any questions or requests, you can contact us at [email protected].

Scope

This Privacy Policy outlines how we collect, use, store, and protect your personal data, and what rights you have regarding your data.

Personal Data refers to any information that can identify a natural person, such as name, ID number, contact information, and more.

Sensitive Data includes data on racial or ethnic origin, political views, religion, health, biometric or genetic information, or sexual orientation. We do not collect sensitive data unless you provide it voluntarily.

Children’s Data: We do not knowingly collect personal data from individuals under 15 years of age.

If you provide personal data of others, you confirm that you have their consent to do so.

Data Controller

We are the controller responsible for your personal data. We are dedicated to respecting and safeguarding your privacy.

Data Processing Principles

We process your personal data according to the following principles:

Lawfully, fairly, and transparently
For specified, legitimate purposes
Only as much data as necessary
Accurate and up to date
Stored only as long as needed
Protected from unauthorized access and loss

How We Collect Data

We may collect data:

Directly from you: when visiting our website (https://lobeeo.com), contacting us via email or social media, or during service contract procedures.
This includes your name, gender, email, phone number, and address. The data is used for communication, service provision, and to inform you about news, offers, and events.
Via Contracts: for service provision and fulfillment. Data is stored up to 5 years post-contract or longer if needed to exercise or defend legal claims.
Right of Withdrawal: when submitting a withdrawal request, we collect your name, gender, address, and email. This data is stored only as long as needed to fulfill your legal right.
Complaints: when submitting a complaint, we collect similar data. It is stored up to 2 years post-contract or longer if required for legal purposes.
Cookies: We use cookies to improve user experience. Details are available in our Cookie Policy.
From Third Parties: If you share data of other individuals (e.g., for referrals), you confirm you have their consent. We are not liable for such data unless explicitly provided by the third party.

Data We Collect

Name and surname
Gender
Address
Email address
Phone number
Cookie-related data

Purpose of Processing

We process your data to:

Communicate with you
Provide and execute services
Handle withdrawal or complaint requests
Send promotional updates
Improve our services through analytics (depersonalized)

Legal Grounds

Consent: You may revoke your consent at any time via [email protected]. This does not affect the lawfulness of processing before revocation.
Contractual necessity: We require certain data to fulfill our contractual obligations.
Legal obligation: We process data required for compliance with the Consumer Protection Act.

Data Sharing

We do not share your data with third parties, except as outlined in this Privacy Policy and our Terms and Conditions.

Data Retention

Service contract data: retained for 5 years, or longer if legally necessary
Complaint/withdrawal data: retained for 2 years, or longer if legally necessary
Consent-based data: retained until consent is withdrawn

Your Rights

As a data subject, you have the right to:

Request access to your personal data
Request correction or deletion of data
Object to or limit processing
Request data portability
File a complaint with the Data Protection Authority
Not be subject to decisions based solely on automated processing

We will respond to requests within 15 days. Repeated or unfounded requests may incur administrative fees.

Data Breach Notification

In case of a data breach that poses a high risk, we will notify you and the Commissioner for Information of Public Importance and Personal Data Protection within 72 hours, when possible.

International Transfers

We do not transfer your personal data to other countries or international organizations unless adequate protection is guaranteed.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for how these sites handle your data. Please review their privacy policies before sharing information.

Data Security

Your personal data is treated as confidential and protected through appropriate organizational and technical measures. Access is limited to authorized staff.

Changes to This Policy

This Privacy Policy may be updated. All changes will be published at https://lobeeo.com/privacy-policy.

We use cookies to enhance your experience and website functionality. Cookies are small files stored on your device that help us understand how you interact with our site.

Why We Use Cookies

To operate the site efficiently
To remember user preferences (e.g., language)
For analytics and performance insights
To measure advertising campaign effectiveness

Types of Cookies

Strictly Necessary: Required for the website to function
Functional: Enhance usability and user preferences
Performance/Analytics: Collect anonymous data on user behavior

Managing Cookies You can manage cookies via your browser settings. Refer to your browser’s help section or the guides provided (Microsoft Edge, Firefox, Chrome, Safari, Opera) to disable or customize cookie use.

If you have any questions about our privacy or cookie policies, please contact us at [email protected].

Your Lobeeo Team